Fifteen years of learning what allied health practices actually need.
Clinic Admin is a specialist brand from Yoonet. We've been supporting allied health practices across Australia and New Zealand since 2010 — long enough to know that what clinics need isn't cheaper admin. It's reliable, proactive admin they don't have to manage.
15+
Years in allied health operations
100+
Team members across the Philippines
0.3%
Applicant
acceptance rate
58+
Hours pre-employment training
How we got here
We started fifteen years ago with a simple premise: Filipino professionals, properly supported and trained, could do exceptional administrative work for Australian small businesses.
Over time, we naturally gravitated toward allied health. That's where the demand was strongest, where the admin complexity ran deepest, and where getting it right mattered most. What began as a general capability became a genuine specialisation — and Clinic Admin was born to deliver it.
What we learned along the way shaped everything about how we operate today.
On the Philippines side: proper incorporation matters. Community roots matter. Paying well above market and creating genuine career paths matters. People do their best work when they're proud of where they work and supported by colleagues who've been doing this for years.
On the Australian side: practices don't just need tasks completed. They need someone who understands that a missed EPC renewal isn't just admin — it's a patient who doesn't come back. They need reliability they can stop thinking about. And they need the proactive care that transforms a functional practice into one that referrers and patients actively choose.
Clinic Admin brings those two sides together.
Based in Bataan, not Manila
Our team works from purpose-built offices in Bataan, Philippines. Not Manila's high-turnover BPO district. A regional community where our people build long-term careers close to their families.
We've been part of this community for over a decade — incorporated locally, employing locally, and investing locally. When you work with Clinic Admin, you're not dealing with a faceless offshore operation. You're connecting with a team that has real roots and genuine pride in the work they do.
Why this works
The Philippines produces over 37,000 registered nurses every year. Healthcare isn't just a career path — it's woven into families and communities. Our team members arrive with clinical understanding, patient sensitivity, and a natural disposition toward care that's hard to train into someone.
Combined with structured training on Australian systems and compliance, you get team members who genuinely understand what they're processing, why it matters, and how it connects to patient outcomes.
What you won't get is a generic admin assistant learning healthcare terminology on your time.
Healthcare isn't just a career path — it's woven into families and communities.
0+
Registered nurses graduate in the Philippines every year
Who's behind Clinic Admin
Two directors. One focused on people and culture, the other on compliance and commercial infrastructure.
Ben Carter
Director, Workforce & Culture
Ben Carter has spent more than 20 years building and managing outsourcing operations between Australia, New Zealand, and the Philippines. He founded Yoonet in 2010 as a small BPO operation in Bataan, Philippines, growing it to more than 130 team members serving businesses across Australia and New Zealand.
Clinic Admin grew out of a simple observation: allied health practices were hiring general virtual assistants and spending months training them in Cliniko, Medicare claiming, and Australian privacy law. Ben's team had already solved that problem. The Allied Admin Certification programme, a 58 hour pre employment curriculum built specifically for allied health administration, formalised what the team had been doing informally for years.
Ben splits his time between Dunedin, New Zealand and Bataan, Philippines.
“Every allied health practice we work with has the same story. They're brilliant clinicians drowning in admin. We don't replace their team, we give their team room to do what they're actually trained for.”
Gavin Hodges
Director, Compliance & Commercial
Gavin Hodges grew up in a small business family and has spent his career in commercial operations, finance, and legal. Before Yoonet, Gavin was a Director at Newlands Group, a private equity and sophisticated investor organisation incorporating residential land development, civil and commercial construction. He led fundraising, commercial structuring, and legislative navigation across a sizeable property development and construction portfolio.
That background in regulated, multi stakeholder environments shaped the approach Gavin brought to Yoonet when he joined Ben in 2018. He runs the commercial and compliance side of the business: financial management across the Australian, New Zealand and Philippines entities, legal and compliance frameworks, internal processes, and the technology infrastructure that supports the offshore model. When Clinic Admin launched as a specialist brand, Gavin designed the data protection framework, service agreements, and commercial architecture that govern how offshore teams access Australian health information.
Gavin is based in Dunedin, New Zealand.
“Practice owners don't want to think about data protection frameworks or service agreements. They want to know it's taken care of. That's my job — making the infrastructure invisible so the service just works.”
Properly incorporated,
everywhere it matters
You engage an Australian company. We manage everything on the Philippines side. Your compliance exposure stays exactly where it should — with us.
Your Practice
Australian allied health clinic
Service agreement
Yoonet Pty Ltd
Australian entity · Est. 2010
GST registered
Yoonet Pty Ltd Inc.
Philippine entity · Est. 2015
Purpose-built offices · 100+ team
Your Practice
Australian allied health clinic
Service agreement
Yoonet Pty Ltd
Australian entity · Est. 2010
GST registered
Compliance layer
Yoonet Pty Ltd Inc.
Philippine entity · Est. 2015
Purpose-built offices · 100+ team
Your relationship is with an Australian company. Employment, offices, training, and day-to-day management all sit behind that — managed by us, not by you.
The foundation
None of the above matters if the basics aren't bulletproof.
Properly incorporated
Fully incorporated in both the Philippines and Australia. Your team member is our employee — not a freelancer you’re managing from the other side of the world.
Office-based security
Purpose-built offices with enterprise security infrastructure. Not home WiFi. Not coworking hotdesks.
Highly selective hiring
We hire 0.3% of applicants. A decade of being the most desirable employer in our region means we get the best candidates before anyone else sees them.
Privacy trained
Trained and assessed on Australian privacy law and healthcare data handling. For people with nursing backgrounds, patient confidentiality isn’t a policy — it’s instinct.
Actively managed
Dedicated managers, regular performance reviews, and proven processes refined across hundreds of clients. You’re not managing this person alone.
Built for continuity
Need to replace or expand? Our management team supports transitions so your practice never skips a beat.
The details matter
to us too
Visit our FAQ page and dive deep into how we approach helping you.