Productive from week one. Getting better every week after.
Every Clinic Admin team member completes the Allied Admin Certification — 56–59 hours across 6 sequential modules — before they start with your practice.
56–59
Hours pre-employment training
6
Assessed modules
Weekly
Ongoing
development
What this means for
your practice
You don't train them.
They arrive knowing Practice Management Software, understanding EPC compliance, and speaking the language of allied health. You orient them to your specific practice — we handle the rest.
They pass before they start.
Every module has a formal assessment. Privacy requires a 90% pass rate. Practical demonstrations on live systems. If they're not ready, they don't get placed.
They stay current without you chasing it.
Medicare changes? Software updates? New compliance requirements? Our weekly training programme handles it. You'll never be the one explaining a Practice Management Software update.
Allied Admin Certification
Sequential progression — each module must be passed before the next unlocks. ~106,000 words of content across 21 training files.
01
Australian Privacy & Healthcare Data
Privacy Act 1988, all 13 Australian Privacy Principles applied to healthcare, personal vs sensitive vs health information, permitted disclosures, notifiable data breaches, patient access rights, practical privacy for remote workers, data minimisation.
Assessment: 15 MC + 10 SA + 8 scenarios = 49 marks
02
Allied Health Industry Fundamentals
Australian allied health landscape, discipline profiles (podiatry, physio, EP, OT, speech, chiro, dietetics), Medicare EPC programme lifecycle, DVA claiming, private health fund rebates, workers compensation, motor accident schemes, common funding errors.
Assessment: 20 MC + 10 SA + 10 scenarios = 60 marks
03
Roles & Workflows in Allied Health
Practice structures and roles, patient journey (enquiry to discharge), core admin workflows (intake, booking, billing, recalls, referrals, correspondence), clinic administrator role boundaries, communication protocols, workflow breakdowns and escalation.
Assessment: 15 MC + 10 SA + 10 scenarios = 55 marks
04
Practice Management Software
Practice Management Software navigation, patient records, appointment management, patient forms, billing and invoicing, Medicare/DVA/health fund claiming via Tyro, communication tools (SMS, email, letters, recalls), reporting, advanced features (telehealth, cases, products, online payments), daily workflow execution. Heidi AI integration (2–3 hours).
Assessment: Knowledge: 18 MC + 21 SA + 12 scenarios = 75 marks. Practical: 15 Practice Management Software sandbox exercises = 90 marks (trainer-assessed)
05
Communication Standards
Cross-cultural communication for Australian healthcare, professional email/SMS/letter standards, phone etiquette, 19-template library (email, SMS, letters), difficult caller management, internal team communication, professional boundaries, escalation protocols, privacy applied to communications.
Assessment: Knowledge: 15 MC + 15 SA = 30 marks. Drafting: 10 scenarios = 30 marks. Role-play: 3 phone scenarios = 15 marks (trainer-assessed)
06
Online Safety and Security
Phishing identification and red flags, business email compromise and CEO fraud, account and caller ID spoofing, supplier and patient payment fraud, the non-negotiable bank account change rule, incident reporting and escalation pathways.
Assessment: Knowledge: 20 MC + 10 SA = 30 marks. Scenarios: 4 written responses = 20 marks. (Fully digital)
Team members who pass all six modules receive Allied Admin Certification.
Training records are available to your practice on request.
Ongoing weekly development
After placement, your team member attends structured weekly training sessions covering:
- Software updates — Cliniko, Nookal, Splose quarterly deep-dives plus feature release training
- Compliance refreshers — Medicare, DVA, privacy principles, industry regulation changes
- Clinical administration — EPC mastery, claims processing, GP correspondence, treatment note handling
- Operational skills — Advanced scheduling, reporting, waitlist management, practice growth support
- Quality assurance — Self-audit, error prevention, continuous improvement
Sessions run during Australian business hours and are scheduled around your practice needs. You're never left without cover during training.
Want the full six-month training calendar? Ask us during your consultation — we'll walk you through it.
Ask about our training calendar
Most offshore providers tell you their people are trained. We show you exactly what that means — 56–59 hours of assessed curriculum, weekly ongoing development, and a team member who knows when Medicare requirements change before you do.
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