VA Training Programme
Every Allied Admin VA completes 33+ hours of structured training before their first day with your practice. Then ongoing weekly development keeps them current.
33+
Hours pre-employment training
6
Training modules
Weekly
Ongoing development
Pre-Employment Curriculum
This is the foundation that enables our VAs to arrive knowing Cliniko, understanding EPC compliance, and speaking the language of allied health from day one.
Assessment: Written test (90% pass rate required) plus practical scenario evaluation
Assessment: Knowledge assessment across all allied health disciplines
Assessment: Workflow mapping and scenario-based assessment
Assessment: Live system competency demonstration
Assessment: Written and verbal communication evaluation
Assessment: Comprehensive competency demonstration across all modules
VAs who complete all modules and pass practical assessments receive Allied Admin certification and are cleared for client placement. Training records are maintained and available to practices upon request.
Weekly sessions ensure your VA stays current with software updates, compliance changes, and industry best practices. Here's what the next six months look like.
Cliniko Advanced Features
Recall automation, custom fields, reporting dashboards
EPC Compliance Masterclass
First visit letters, fifth session tracking, final documentation
Medicare Claiming Fundamentals
Bulk billing workflows, rebate processing, claim rejections
Patient Communication Standards
Phone manner, SMS templates, email professionalism
Nookal Deep Dive
For VAs supporting Nookal practices
DVA Claims Processing
Referral requirements, documentation, common rejections
Heidi AI Integration
Processing AI-generated notes, filing protocols, quality checking
Waitlist Management
Gap filling, cancellation workflows, rebooking protocols
Splose Fundamentals
For VAs supporting Splose practices
Private Health Fund Claims
HICAPS, online claiming, fund-specific requirements
Multi-practitioner Scheduling
Diary management, preference handling, conflict resolution
Treatment Note Processing
Documentation standards, filing systems, practitioner preferences
Cliniko Updates
Quarterly platform update training
GP Correspondence
Letter templates, referral acknowledgments, discharge summaries
Financial Administration
Invoice generation, payment follow-ups, aged receivables
Recall Campaign Management
Systematic outreach, response tracking, conversion optimisation
Practice Growth Support
Onboarding new practitioners, system setup, workflow documentation
Privacy Principles Refresher
Data handling, breach protocols, patient rights
Nookal/Splose Updates
Quarterly platform update training
Quality Assurance
Self-audit, error prevention, continuous improvement
Advanced Reporting
Extracting insights, KPI tracking for practice owners
Complex Scheduling
Multi-location, group sessions, equipment requirements
Heidi AI Advanced
New features, workflow optimisation
Mid-Year Compliance Review
Medicare updates, industry changes, regulation refreshers
How It Works
Weekly sessions run during your time zone and are delivered by our dedicated training team.
Your VA schedules their professional development around your practice needs, not the other way around.
You're never left without support during training sessions. Critical tasks continue.
Every training module is documented, so your VA can quickly reference best practices whenever needed.
Why This Matters
When Medicare requirements change, your VA knows. When Cliniko releases new features, your VA is already trained. When industry compliance shifts, your VA is prepared.
This is what "pre-trained" actually means: not just knowing Cliniko on day one, but staying current every week after that.
Book a consultation to discuss how a properly trained VA can support your practice.
Book a Consultation