We get the job done —
then help you set the standard.

Comprehensive admin support for allied health practices. Your patients, practitioners, and referrers get an exceptional experience. You get your time back.

Appointment Management

Keep your calendar running smoothly and your patients showing up.

What we handle:

  • New appointment bookings
  • Rescheduling and cancellations
  • Appointment reminders (SMS, email, phone)
  • Waitlist management
  • Calendar optimisation
  • No-show follow-ups

The proactive difference

We don't just fill gaps — we spot patterns in your no-shows and suggest changes. We notice when regular patients book less frequently and flag it before they drift away.

Patient Communication

Responsive, professional communication that reflects your practice.

What we handle:

  • Phone message taking
  • Email inbox management
  • New patient inquiries
  • Referral coordination
  • Patient onboarding
  • General correspondence

The human touch

Communication that makes patients feel genuinely cared for. Birthday messages that don't feel templated. Check-in texts after first appointments. The human touches that build loyalty.

Billing & Claims

Get paid faster with efficient billing and claims processing.

What we handle:

  • Invoice generation
  • Payment follow-ups
  • Medicare bulk billing
  • DVA claims processing
  • Private health fund claims
  • NDIS claim management
  • EPC tracking and renewals

Nothing falls through the gaps

We check funding before patients sit down, not after. We track EPC entitlements so nothing expires unexpectedly. We chase the revenue your practice is entitled to.

Documentation

Keep your records organised and up-to-date.

What we handle:

  • Data entry and cleanup
  • Document preparation
  • File organisation
  • Letter templates
  • Report generation
  • Record maintenance
  • Treatment note processing (including Heidi integration)

Clinical context matters

Because our team has healthcare backgrounds, they actually understand what they're processing. Clinical terminology makes sense. Patient confidentiality is instinctive.

Practice Operations

Support for the day-to-day running of your practice.

What we handle:

  • Software management
  • Inventory tracking
  • Supplier coordination
  • Basic bookkeeping prep
  • Policy documentation
  • Process improvement

Patterns you can't see

We spot operational patterns you're too busy to see. Which times are consistently underbooked. Which processes are creating friction. Solutions, not just data.

Referrer Relationships

Build and maintain the relationships that drive practice growth.

What we handle:

  • Thank you communications after referrals
  • Progress updates to referrers
  • Tracking referrer activity
  • Re-engagement when relationships go quiet
  • Gift coordination (Christmas hampers, thank you gestures)

Relationships that grow your practice

Most practices know they should nurture referrer relationships but never find time. We make it happen. When a GP hasn't referred in months, we flag it. When they do refer, they get a genuine thank you.

Marketing Support

Help grow your practice with marketing admin support.

What we handle:

  • Social media scheduling
  • Newsletter preparation
  • Review management
  • Website updates
  • Event coordination
  • Campaign execution

Campaigns that fill your books

Practice communications patients actually want to receive. Seasonal campaigns that fill your books (pre-ski season physio, back-to-school posture checks). Re-engagement sequences for lapsed patients that feel personal.

Practice Management Software

Deep expertise in the platforms allied health practices actually use.

Cliniko

Nookal

Splose

We don't just know the buttons — we understand workflows, optimisation, and how to use these systems to their full potential.

Getting everything done is the baseline.

What sets us apart is what happens next. The proactive touches no one asked for but everyone notices.

  • Lapsed top patients identified and re-engaged
  • Staff birthdays and work anniversaries remembered
  • Referrer relationships actively nurtured
  • Patterns spotted and solutions suggested
  • Communications that feel genuinely human

We do things in a beautiful, Filipino, heartful way. That's our trademark.

Our approach to training sets us apart.

Healthcare professionals with nursing backgrounds and clinical understanding. See how we prepare our team to support your practice.

See Our Training